EPISODE #22: ANN HATCHER, EVP & CHIEF HUMAN OFFICER AT WELLPATH - LEADING TO ALIGN AND MOTIVATE YOUR TEAMS

In today's episode, Christie spoke with Ann Hatcher. In April of 2019, Ann Hatcher joined Wellpath as their Chief Human Resource Officer. Prior to joining Wellpath, Ann served more than two decades with HCA where she held a number of positions and was a proven healthcare and human resources leader. Throughout her career, she has demonstrated the ability to build a culture of highly effective and engaged healthcare professionals committed to delivering quality health outcomes for patients.

Since joining Wellpath, she has repositioned the Human Resources team to support the execution of business results through leading candidate attraction, employee retention, and leadership development initiatives.  2020 brought a new challenge to the human resource departments across the country with the Covid-19 pandemic and the myriad of employee challenges that followed. Under Ann’s leadership not only did Wellpath announce in early April, enhanced bonuses, but also increased paid time off, and other benefits to help the thousands of frontline team members in sites providing clinical care during the coronavirus crisis.

Connect with Ann Hatcher on Linkedin.

LEADING FORWARD with Christie Berger

Highlights: "Leading to Align and Motivate your Teams"

• 2020 was the “year of HR leadership” because organizations relied heavily upon their HR team to keep moving forward.
• Getting organized and assembling key leaders is important to make sure everyone is on the same page.
• Expert council is necessary to review data and then develop a plan to accomplish the organization’s goals.
• Blurred lines can lead to burnout among staff and it is up to leaders to monitor their people.
• Communication cues act as a strong indicator of burnout. Things like looking down at your phone or cutting someone off during a call.
• Supporting a direct report or your team begins with the leader being present.
• Listen to what’s on the surface, listen to what is not being said, and then a leader can better understand how to support.
• Meaningful work, opportunity to influence, and learning something new are key motivators for many people in the job search.
• It is not the work that messes people up when they make a transition, it’s the culture.
• Do new hires read the culture, understand the culture and help move the culture to where it needs to be?
• Learning the unwritten “rules of the road” depends on relationship building and starting slow enough but getting early wins.
• The corporate office is a symbol to represent what is important in the culture.